Free Standard Shipping in US* exclusions apply.

Ground Shipments (Ex. Bounce Houses, Fanny Pads, Accessories.) ship same-day via FEDEX if placed before 1pm EST Monday-Friday. Orders take approximately 2-5 business days for shipment depending on location.

Freight Shipments: (Ex. Playsets, Rubber Mulch) ship via LTL Freight Truck. Delivery is appointment required and a curbisde liftgate delivery. Your shipment will be placed on the end or driveway/curb nearest to the driver with a liftgate.

**remote location fees may apply depending on location in rural areas**

• Shipping is FREE on all orders to customers within the United States.

• We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

  Please note: Some accessories purchased without an inflatable will have their own shipping fees, calculated at checkout.

  Want to know about our Returns Policy? Read more here.

• Most orders will require carrier-booked delivery appointment. This means we will give contact information to the carrier, and they will contact you in order to schedule a time convenient to you.

• Order Confirmation:

  As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

  As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via e-mail to see if alternate arrangements can be made.  

  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.

  Order Shipment:

  If your order is in stock and we process the charges to your credit card it will ship within 4-6 business days from the date of your order.  

  We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

  If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at support@blowupbros.com.

  International Orders:

  Please be aware that our products are made specifically for the United States market. This means that they require a 110 V electrical system to function correctly. 

  Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to the United States standards.

  We will happily ship our fantastic products to international customers. Due to the extremely wide variety of product dimensions we will provide an up to date shipping price quote for you on request.

  If you are happy with our shipping quote we will prepare an order and payment though our ultra secure online payment gateway.

  Damages:

  Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.

  If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging. 

  If your item(s) do arrived damaged please send photos to support@blowupbros.com, then visit our Returns page and lodge your return claim online.

We get it. You've got a lot of choices when it comes to online retailers. Here's why we think you should shop with us at Blow Up Bros.

But first, you should definitely hear from our customers here.

• Free Shipping USA wide. No extra charges. Ever.
• Price Match Guarantee. Best prices online guaranteed.
• 30 Day Easy Returns. Not happy with your product, we'll take it back no questions asked.
• Great Service. We pride ourselves on the best service, anywhere.
• Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But if there is ever something wrong, we'll fix it.